Thank you for choosing AMB Container LLC. This policy explains the conditions governing cancellations, returns, refunds and delivery claims for shipping containers ( Like 40ft used shipping container etc ), refrigerated containers, accessories and related services.
1. Inspect Before Purchasing
Shipping containers are industrial products and may show signs of previous use. Used containers can have dents, scratches, surface corrosion, paint variation, patches or other cosmetic imperfections consistent with their age and condition grade.
Customers should review the product description, photographs, measurements and condition information before placing an order. When an in-person inspection is available, customers are encouraged to inspect the container before purchase.
2. Order Cancellations
Cancellation requests must be submitted in writing as soon as possible.
Orders may be cancelled without a cancellation fee before the container has been reserved, modified, loaded or scheduled for delivery.
Orders cancelled after transportation has been scheduled may be subject to administrative, loading, storage and transportation charges.
Orders cannot normally be cancelled after delivery has started.
Special-order, modified or customized containers cannot be cancelled once work or procurement has begun.
3. Deposits
A deposit may be required to reserve a container ( eg 40ft used shipping container ), schedule delivery or begin customization. Unless otherwise stated in writing, deposits become nonrefundable after the container has been allocated, transportation has been booked or modification work has started.
4. Returns
Because containers are large industrial products with significant transportation and handling costs, all sales are generally final after delivery and acceptance.
A return may be considered only when:
The wrong container was delivered.
The delivered unit differs materially from the written order.
The container has a significant undisclosed condition that prevents it from meeting the condition grade stated on the invoice.
AMB Container LLC approves the return in writing.
Minor dents, scratches, surface rust, paint variation, previous repairs and normal wear on used containers are not generally considered defects.
5. Return Conditions
Any approved return must meet the following conditions:
The return request must be submitted within 48 hours of delivery.
The container must remain at its original delivery location.
The container must not have been loaded, moved, modified or damaged.
The customer must provide clear photographs and a written explanation.
AMB Container LLC must authorize the return before collection is arranged.
Unauthorized returns will not be accepted.
6. Delivery Inspection
The customer or an authorized representative should be present at delivery and inspect the container before the delivery driver leaves.
Please confirm:
The correct container was delivered.
The doors open and close properly.
The container matches the ordered condition grade.
There is no major transportation damage.
The unit has been placed in the approved location and direction.
Any visible delivery damage or order discrepancy should be photographed and noted on the delivery record before the driver leaves.
7. Site Access and Failed Delivery
The customer is responsible for providing a safe, accessible and adequately prepared delivery location. The customer must disclose narrow roads, gates, soft ground, slopes, overhead wires, trees and other potential obstructions before delivery.
Additional charges may apply when delivery cannot be completed because:
The address or placement instructions are incorrect.
The site is unsafe or inaccessible.
The ground is not properly prepared.
Required permits or permissions have not been obtained.
The customer or authorized representative is unavailable.
The delivery vehicle experiences excessive waiting time.
Failed delivery, redelivery, waiting-time and return-transportation charges are generally nonrefundable.
8. Refrigerated Containers
Used refrigerated containers are sold according to the operating condition stated in the quotation or invoice. Unless a written temperature guarantee is provided, refrigeration performance can be affected by ambient conditions, electrical supply, loading practices, door-opening frequency and maintenance.
The customer is responsible for:
Providing the correct electrical voltage and phase.
Using a qualified electrician for the power connection.
Confirming that the unit is suitable for the intended products.
Monitoring temperature after installation.
Arranging routine maintenance and servicing.
Maintaining backup storage or power for sensitive inventory.
Claims involving a reefer unit must include photographs, operating settings, display information, alarm codes and available temperature records.
9. Customized and Modified Containers
Customized containers are made according to customer-approved specifications. Modified products, including containers with custom paint, doors, windows, electrical systems, insulation, shelving or other alterations, are nonreturnable and nonrefundable after work has started.
The customer must review and approve applicable drawings, colors, dimensions and specifications before production.
10. Refunds
If a refund is approved, it will be issued to the original payment method unless otherwise agreed in writing.
Approved refunds may be reduced by applicable:
Transportation charges
Loading and unloading expenses
Storage charges
Inspection costs
Payment-processing fees
Repair costs for customer-caused damage
Nonrecoverable customization expenses
Refund processing times depend on the payment method and financial institution.
11. Nonrefundable Charges
Unless otherwise required by applicable law, the following charges are generally nonrefundable after the associated service has been performed:
Delivery and transportation fees
Failed-delivery and redelivery fees
Loading and unloading charges
Site waiting charges
Storage fees
Inspection fees
Crane or special-equipment charges
Customization and modification costs
Third-party processing fees
12. Damaged or Incorrect Orders
If you believe your order is incorrect or materially damaged, contact AMB Container LLC within 48 hours of delivery.
Your claim should include:
Customer name and invoice number
Delivery date and address
Container identification number
A detailed description of the issue
Clear photographs and videos
A copy of the delivery record
Do not move, modify, repair or load the container while a claim is being reviewed unless written authorization is provided.
13. Refused Deliveries
Refusing delivery does not automatically qualify an order for a full refund. If a customer refuses a container that matches the order and stated condition, transportation, handling, storage and restocking charges may be deducted from any approved refund.
14. Chargebacks and Payment Disputes
Customers should contact AMB Container LLC first so we can attempt to resolve concerns promptly. Initiating an unsupported payment dispute does not cancel the customer’s contractual responsibilities or applicable transportation and service charges.
15. Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law. If a provision of this policy conflicts with mandatory law, the applicable law will control.
16. Contact Us
To request a cancellation, return review or refund, contact:
AMB Container LLC Email: sales@ambcontainer.com Phone: +1 (551) 233-8713 Business address: 41 Wilson Ave, Manalapan Township, NJ 07726 Business hours: Monday-Friday 9am-5pm Saturday 10am-4pm
Please include your invoice or order number with all requests.
